Privacy notice

Who is responsible

Waste Relay is provided by Aetherion FZC LLC, which is responsible for this website and for Waste Relay user accounts.

Address: Office CWS-2V-178333, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates.

Awaiting confirmation. For the receipt records a customer organisation enters, whether Aetherion FZC LLC decides how they are used (as controller) or handles them only on that organisation's instructions (as processor).

Awaiting confirmation. Whether Aetherion FZC LLC must name a representative in the UK under UK data protection law, and if so who it is and how to contact them.

What Waste Relay holds

• Account details for each person who can sign in: email address, display name, organisation and role. Passwords are handled by the sign-in service.
• Sign-in records kept by the sign-in service, including the IP address and browser details of each session.
• Organisation details: the organisation's legal name and company number.
• Receipt records a customer organisation enters: site names, addresses and authorisation numbers, waste details and carrier details. Carrier details can include a carrier's name, address, email address, telephone number, registration number, the reason a registration number is missing, and vehicle registration.
• The reason given when a receipt is reopened for correction.
• Who did what: the account that created a receipt, approved it, opened a correction, prepared a submission, recorded a submission attempt or stored the organisation's Defra API code is stored with that record.
• A stored copy of each submission exactly as it was prepared and sent, and what Defra returns, including the Waste Tracking ID.
• Demo requests and sales enquiries: if you email Waste Relay, it receives your email address and what you write, such as your company, site and role.
• Demo requests made with the form on this website: your name, work email address, company and, if you give one, your phone number, with the time the request was made. Waste Relay does not store your IP address with the request.

Where it comes from

From you, from the people in your organisation who enter receipts, from Defra's response when a receipt is sent, and from the Waste Relay team, which sets up each organisation and records how an unclear submission was resolved.

What it is used for

• To let you sign in, and to keep each organisation's records separate from every other organisation's.
• To record, check and approve waste receipts, and to keep the evidence for each one.
• To send a receipt to Defra's Digital Waste Tracking service when someone in the organisation chooses to send it. No receipt details are sent before that.
• To reply to demo requests and sales enquiries.

Awaiting confirmation. The lawful basis for each use of personal information.

Who receives it

• Defra receives a receipt's details, including the carrier details, when the receipt is sent to its Digital Waste Tracking service.
• Supabase provides the database and the sign-in service that hold Waste Relay's records.

Awaiting confirmation. What Defra and the regulators may do with receipt details once Waste Relay has sent them.

Awaiting confirmation. Which company hosts the website and the service, and which email provider receives demo requests and sales enquiries.

Awaiting confirmation. Where each provider stores and processes information, and the safeguards for any transfer outside the UK.

Cookies

Waste Relay sets cookies when you sign in. Their names begin with “sb-”. They keep you signed in, and the service cannot work without them.

The website uses no analytics, advertising or tracking cookies. Its fonts are served from this website, not from a font provider.

How long it is kept

Awaiting confirmation. How long each kind of information is kept, and how a request to delete information is handled.

Your rights and how to contact Waste Relay

Awaiting confirmation. How to contact Waste Relay about privacy, how a request about your information is answered, and how to complain.