Terms of service
Draft. These terms are not complete and are not an offer. Each part marked “Awaiting confirmation” is still to be decided, and the completed terms will be checked by a solicitor.
These terms describe who provides Waste Relay, what the current release does and does not do, and the commercial and legal terms of using it.
Who provides Waste Relay
Waste Relay is provided by Aetherion FZC LLC.
Address: Office CWS-2V-178333, 26th Floor, Amber Gem Tower, Sheikh Khalifa Street, Ajman, United Arab Emirates.
Awaiting confirmation. Where Aetherion FZC LLC is registered, and its registration number.
What the current release does
- Record waste receipts for your sites in England, and list anything missing or invalid before a receipt can move on.
- Have each receipt approved by someone in your organisation with approval authority.
- Keep each receipt's approval history, corrections and evidence together, with a CSV export.
Live submission to Defra is not switched on yet. In the current release Waste Relay does not make live Defra submissions and does not replace your existing statutory reporting process.
What it does not cover
Hazardous waste, waste containing POPs, broker or dealer reporting, and sites outside England are outside the current release. A receipt marked hazardous or containing POPs is blocked before submission. Those loads must still be reported to Defra by another route.
Responsibility for reporting
Using Waste Relay does not change which organisation must report a receipt of waste to Defra, or when.
Awaiting confirmation. What Waste Relay is and is not responsible for, including when a record is late, rejected or wrong, and any limit on liability.
Defra and GOV.UK
Waste Relay appears on GOV.UK's list “Report receipt of waste: choose a software provider”. GOV.UK says the providers on that list “have self-certified that their software complies with the digital waste tracking requirements”.
Price and payment
Awaiting confirmation. The price per site per month, what it includes, and how and when it is invoiced.
Defra's own annual charge for its service is separate and is paid to Defra.
Length of the agreement and ending it
Awaiting confirmation. How long an agreement lasts, the notice period, and how either side can end it.
Support
Awaiting confirmation. When support is available, how to reach it, and how quickly it responds.
Your information
How Waste Relay handles personal information is described in the privacy notice.
Awaiting confirmation. The data processing terms between Aetherion FZC LLC and a customer organisation, which depend on privacy decision PN-8.
Acceptable use
Awaiting confirmation. What use of the service is not allowed, and when access can be suspended or ended.
Governing law
Awaiting confirmation. Which law governs these terms, and where disputes are decided.